Last updated on June 24, 2026
This Privacy Policy explains what personal data we collect, why we collect it, how we process it, and how we protect, store, export, and delete it in connection with the use of OpenDIMS. OpenDIMS is offered by OpenSUN Systems ApS (under the pseudonym OpenDIMS ApS), which is the data controller for the processing of your personal data.
What personal data do we process?
Personal data is any information that can be used to identify a specific person. The types of information that OpenDIMS may process about you include:
- General personal data: Name, address, telephone number, e-mail and other contact information.
- User credentials: Login ID, username, IP address and user behaviour in the system.
- Content: Information you have entered or uploaded into the system, e.g. product data and customer data.
- Support Information: Communication with our support team via email or other channels.
OpenDIMS does not intend to process sensitive personal data and will never ask you to provide us with this information.
How do we collect your personal data?
- Directly from you: When you create a user profile, use our system, contact us or submit data via OpenDIMS.
- Automatic: Via cookies and other tracking technologies when you use the system.
- From partners: If you use our services through business partners.
Why do we process personal data?
OpenDIMS processes your personal data for a variety of reasons, including:
- Provision of Services: To ensure that OpenDIMS works properly and that you can apply the functionalities of the system.
- Support: To provide technical support and assistance.
- Improvements and analytics: To improve the user experience and develop new features.
- Security: To protect against and prevent security threats and perform maintenance.
- Communication: To send you service updates and relevant information.
Legal basis for processing
We process your personal data on the following legal bases:
- By appointment: When you create an account and use OpenDIMS.
- Legitimate interest: For the improvement, support and security of our system.
- Consent: If necessary, for example through the use of cookies or marketing inquiries.
How do we share your personal data?
We do not resell your data or share your personal data with unauthorized third parties. Your information is handled confidentially and disclosed only to external partners to the extent strictly necessary for us to administer your account, fulfill our agreement, provide the Service and complete your order and subscription payment (e.g. to payment acquirers and hosting partners).
When necessary for the execution of the order and the agreement, OpenDIMS may share your information in the following ways:
- Internally: With relevant employees to be able to offer you support and further develop the system.
- External (Trusted Third Parties):
- Data processors: Suppliers of approved IT hosting and cloud services as well as payment and invoicing systems that process data exclusively on our instructions.
- Public authorities: If required by applicable law or a court order.
We ensure that all our data processors comply with strict data protection requirements, and we always enter into statutory data processing agreements (DPAs) with them to secure your data in the best possible way.
Data Retention and Deletion
We will retain your personal data for as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements (e.g. the requirements of the Danish Bookkeeping Act). For further information about deletion, you can contact us.
Your rights
You have the following rights in relation to your personal data:
- The right to access the personal data we process about you.
- Right to rectification of incorrect information.
- Right to erasure of data in accordance with the law.
- Right to restriction of processing.
- Right to data portability.
- Right to object to processing based on legitimate interest.
To exercise your rights, you can contact us at support@opendims.com.
Right to opt-out of marketing communications
If you have consented to receive marketing materials, you can opt-out at any time by contacting us or by using the unsubscribe link in emails.
Changes to the Privacy Policy
We encourage you to review this policy regularly. Any changes will be updated on our website.
Contact us
If you have any comments or questions about this Privacy Policy, you can contact us at:
E-mail: support@opendims.com
We will treat your queries confidentially and will get back to you as soon as possible to help you.
