Adaptations and technical assistance
When you order setup from OpenDIMS, we handle the entire setup and testing process for your solution, workflows and integrations so that it works optimally. To be able to complete the setup, we will ask for access to the necessary systems so that we can carry out the configuration correctly. Our team bases the configuration on standard solutions and best practice experiences, which ensures a stable and efficient integration. On our product pages, you can find detailed descriptions of how the integration between your chosen systems is typically carried out.
After configuration, we perform a thorough test where we test data transfer between systems, test workflow and editing of products – we test overviews, filters and fields; we ensure that everything important works as you want it to. Once the test is complete, we will ask you to review and approve the result. This ensures that our work lives up to your expectations and works correctly in practice.
Although we handle the setup of OpenDIMS for you, it is always your responsibility to ensure that your systems are set up correctly from the start. Should problems arise due to incorrect setup in your own systems, you will have to make the necessary adjustments yourself to resolve any conflicts.
As far as possible, communication about the setup process takes place in writing via the ticket system or if you write to support@opendims.com. This allows us to answer your questions thoroughly and ensure that you have documentation for all parts of the process – it does not mean that you are not allowed to call and get help that way when you have already ordered technical assistance.
When you order technical assistance for the setup, you avoid the hassle and it is our responsibility that everything works afterwards. To get started with OpenDIMS, you can create a free account yourself, which we can work on together. Your free account can be upgraded to one of our premium packages, so you can store exactly the amount of products, orders, etc. in your solution. If you are unsure how to get started, just call or write and we will hold your hand all the way. We would always recommend Onboarding OpenDIMS – you can do it yourself, but it can take time.
Benefits and advantages
Experienced technicians
The setup of your OpenDIMS is handled by experts in OpenDIMS and in fact, the people you will talk to are probably one of the people who helped develop OpenDIMS – a programmer.
Data security
When we take care of the setup of your OpenDIMS, you get a solution that is easy and clear, and where you know where things are.
Safely underway
We’ll set up your solution for you, so you can focus on what’s most important: keeping your data secure and easy to access – we won’t stop until you’ve approved and tested your solution with satisfactory results.
OpenDIMS Customizations
Tailor your OpenDIMS solution: Special features and integrations
Does your company have unique workflows, or do you need your data to flow effortlessly between different platforms? While OpenDIMS is a powerful standard solution, we know that needs can change as your business grows. That’s why we offer extensive options for customizations and expansions so that the system fits your workflow exactly.
Integrations that connect your business
One of the biggest benefits of a flexible solution is the ability to break down data silos. We can help integrate OpenDIMS with the tools you already use every day. This includes, among other things:
- Cloud giants: Seamlessly connect to the Google ecosystem, Microsoft 365, and Amazon.
- Sales and Retail: Integration to POS (Point of Sale) systems, so inventory and sales are always synchronized.
- Specialized systems: Exchange of data with ERP, CRM or financial systems (e.g. C5).
Extensions to DAM and optimized overview
In addition to external integrations, we can dive into the very core of your solution. Do you need advanced features like Digital Asset Management (DAM)? We can implement specially developed modules that handle your files exactly as you want them. It can also be about tailored views in your overviews, custom filters or automated workflows that save time in everyday life.
Professional advice and transparency
When you choose to have custom adaptations made to your OpenDIMS, we always start with a dialogue about your specific needs. This ensures that the solution is both scalable and future-proof.
Note: As these functions are in addition to the standard solution, adaptations and special development are always settled separately. This gives you full transparency over the scope and finances of the project.
Contact us today for a chat about how we can optimize your OpenDIMS solution with the features that create the most value for your company.
Creative
Team members
An experienced team working together, creating exceptional experiences and growing stronger.
Torben Langelund Sørensen
Partner & CEO
Ulrich Dahl
Partner & CTO
Annika Langelund Klausen
CFO
